### Chat Privacy Policy for Go To Property Chat Lead Capture Plugin

Last Updated: 2025-08-01

This Chat Privacy Policy explains how Go To Property (“we,” “us,” or “our”) collects, uses, shares, and protects the personal information you provide through our chat lead capture plugin, which collects your name, email, phone, and message. This policy complies with the General Data Protection Regulation (GDPR) and the California Consumer Privacy Act (CCPA), where applicable.

#### 1. Data We Collect
When you interact with our chat lead capture plugin, we may collect the following personal information:
– Name
– Email address
– Phone number
– Message content

This data is collected to facilitate communication and respond to your inquiries.

#### 2. How We Use Your Data
We use the collected information for the following purposes:
– To respond to your messages and provide requested services.
– To improve our chat functionality and user experience.
– To comply with legal obligations, such as data protection laws (e.g., GDPR, CCPA).

We process your data based on your consent (for GDPR) or as necessary to fulfill our services (contractual necessity). For CCPA, we collect this information for business purposes, as defined under California law.

#### 3. Sharing Your Data
We do not sell your personal information to third parties. We may share your data in the following circumstances:
– With service providers who assist us in operating the chat plugin (e.g., email service providers, CRM systems), under strict confidentiality agreements.
– If required by law, such as to comply with legal processes or government requests.
– In the event of a merger, acquisition, or sale of assets, your data may be transferred as part of the transaction, subject to this Privacy Policy.

#### 4. Your Rights
Under GDPR and CCPA, you have the following rights regarding your personal information:
– **Access:** You can request a copy of the personal data we hold about you.
– **Rectification:** You can request corrections to inaccurate or incomplete data.
– **Erasure:** You can request the deletion of your personal data, subject to legal obligations.
– **Restriction:** You can request us to limit the processing of your data under certain conditions.
– **Data Portability:** You can request a copy of your data in a structured, commonly used, and machine-readable format (GDPR).
– **Objection:** You can object to the processing of your data for certain purposes (e.g., marketing).
– **Withdraw Consent:** If processing is based on consent, you can withdraw it at any time.
– **CCPA Rights:** California residents have the right to opt-out of the sale of personal information (note: we do not sell your data) and to non-discrimination for exercising privacy rights.

To exercise these rights, please contact us at modwebprojects@gmail.com.

#### 5. Data Retention
We retain your personal information only for as long as necessary to fulfill the purposes outlined in this policy, or as required by law. Typically, data collected via the chat plugin will be retained for 1 year unless you request deletion.

#### 6. International Data Transfers
If your data is transferred outside the European Economic Area (EEA), we ensure appropriate safeguards are in place, such as standard contractual clauses, to protect your data in compliance with GDPR.

#### 7. Security
We implement reasonable security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet or electronic storage is 100% secure.

#### 8. Cookies and Tracking
Our chat plugin may use cookies or similar technologies for functionality. For detailed information, please refer to our Cookie Policy (if applicable).

#### 9. Children’s Privacy
Our services are not directed at children under 13, and we do not knowingly collect data from children under this age. If we become aware of such collection, we will take steps to delete the information, in compliance with the Children’s Online Privacy Protection Act (COPPA).

#### 10. Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated “Last Updated” date. We encourage you to review this policy periodically.

#### 11. Contact Us
If you have questions about this Privacy Policy or our data practices, please contact us at:
– Email: modwebprojects@gmail.com
– Address: [Insert Business Address]

For GDPR, you also have the right to lodge a complaint with a supervisory authority.